Colourntone FAQs
How long does shipping take across Australia?
We ship from our Australian warehouse within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Express options are available at checkout for faster delivery!
Can I use Colourntone kits on damaged or chemically treated hair?
Yes, but we recommend doing a strand test first. Our kits are formulated to be gentle, with no harsh ammonia, but damaged hair may need extra care. Book a consultation for personalised advice.
What if I’m not sure which colour to choose?
Our expert consultation service is here to help! Submit your hair photos, and our specialists will recommend the perfect shade for you. It’s easy and tailored to your needs.
How long does the colour last with your kits?
Our salon-grade formulas provide long-lasting colour, typically 4-6 weeks, depending on your hair type and care routine. Follow our aftercare tips to keep your colour vibrant longer!
Are your products safe for sensitive scalps?
Absolutely! Our kits, including LA Biosthetique and Oomph Hairology, are free from ammonia and harsh chemicals. Always do a patch test 48 hours before use to ensure compatibility.
What’s included in a Colourntone colour kit?
Each kit includes your custom-mixed colour, developer, gloves, a mixing bowl, brush, and easy step-by-step instructions. Everything you need for a flawless DIY experience!
Can I return a kit if I change my mind?
Yes, we offer a 30-day return policy on unopened kits. Contact us at support@colourntone.com.au to arrange a return. Note: Custom-mixed kits may have specific conditions.
How often should I touch up my regrowth?
Most customers touch up every 4-6 weeks as regrowth appears. Our kits make it easy to target regrowth without re-colouring your full hair – saving you time and product!
What if I don’t like my colour after the consultation?
We strive for perfection! If you’re not happy, contact us within 14 days. We’ll work with you to find a solution, including a free re-consultation or product adjustment.
Do you ship internationally, or just within Australia?
Currently, we ship Australia-wide only to ensure fast delivery. We’re working on international shipping – sign up to our newsletter for updates on global availability!