Shipping Policy

• Colourntone is proud to offer fast and reliable shipping across Australia. All orders are dispatched from our local warehouse, ensuring quick delivery to your door. We use trusted carriers like Australia Post to get your DIY hair colour kits to you safely.

• Standard Shipping:

  • Cost: Free on orders over $150 AUD; $9.95 for orders under $50.

  • Delivery Time: 3-7 business days depending on your location.

• Express Shipping:

  • Cost: $14.95 flat rate.

  • Delivery Time: 1-3 business days (major cities); 2-5 days (regional areas).

• Shipping costs are calculated at checkout based on your order total and location.​​​​

• Orders are processed within 1-2 business days from the time of purchase.

• Custom-mixed kits (e.g., from consultations) may take an additional 1-2 days to prepare.

• You’ll receive a confirmation email with tracking details once your order ships.

• We ship to all states and territories in Australia, including remote areas.

• International shipping is not currently available, but sign up for our newsletter for updates on future expansions!

• A tracking number will be emailed to you once your order is dispatched.

• Track your order via the link provided or contact us at support@colourntone.com.au for assistance.

• We’ll notify you if there are any delays due to carrier issues or public holidays.

• Colourntone is not liable for delays or losses caused by Australia Post or other carriers.

• If your order is lost or significantly delayed (over 10 business days), contact us within 7 days of the expected delivery date. We’ll investigate and, where possible, replace or refund your order.

• Your kits are packed securely to protect the products during transit.

• We use recyclable materials where possible and encourage you to recycle packaging after use, supporting our eco-friendly goals.

For shipping queries, reach out to:

• Email: colourntone@gmail.com

• Phone: 0452 566 743

• Address: 700A Inkerman Rd Caulfield North Vic 3161