Privacy Policy

At Colourntone, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.colourntone.com.au), purchase our DIY hair colour kits, or use our consultation service. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our services, you consent to the practices outlined here.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.

• Consultation Data: Photos of your hair and details about your hair type/colour preferences, submitted for our consultation service.

• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.

• Newsletter Signups: Email address if you opt into our marketing communications.

We use your information to:

• Process and fulfil your orders for Colourntone, LA Biosthetique, and Oomph Hairology kits.

• Provide personalised colour recommendations through our consultation service.

• Send order confirmations, shipping updates, and tracking information.

• Communicate with you about your account, returns, or inquiries.

• Send marketing emails (e.g., product updates, discounts) if you’ve opted in. You can unsubscribe at any time.

• Improve our website and services through analytics (e.g., Google Analytics).

• We do not sell or share your personal information with third parties for marketing purposes.

• We may share your data with:

  • Service Providers: Shipping carriers (e.g., Australia Post) to deliver your order.

  • Payment Processors: Secure platforms (e.g., PayPal, Stripe) to process payments.

  • Legal Authorities: If required by law or to protect our rights.

• All third parties are required to handle your data securely and in compliance with Australian privacy laws.

• We use industry-standard encryption (e.g., SSL) to protect your data during transmission.

• Your payment details are processed securely and not stored on our servers.

• We store consultation photos and personal information on secure servers in Australia.

• While we take all reasonable steps to protect your data, no system is 100% secure. We’re not liable for unauthorised access beyond our control.

• Access and Correction: You can request access to or correction of your personal information by contacting us at colourntone@gmail.com

• Opt-Out: Unsubscribe from marketing emails via the link in any email or by contacting us.

• Cookies: You can disable cookies in your browser settings, though this may affect website functionality.

• Data Deletion: Request deletion of your data (e.g., consultation photos) unless we’re required to retain it for legal reasons.

• Our services are not intended for children under 16. We do not knowingly collect data from children.

• If you believe we’ve collected data from a child under 16, contact us to have it removed.

• Our website may contain links to third-party sites (e.g., social media). We’re not responsible for their privacy practices.

• Review their policies before providing personal information on those sites.

• We may update this Privacy Policy to reflect changes in our practices or legal requirements.

• Updates will be posted here with the “Last updated” date. We encourage you to review this page regularly.

For privacy-related questions or concerns, reach out to:

• Email: colourntone@gmail.com

• Phone: 0452 566 743

• Address: 700A Inkerman Rd Caulfield North Vic 3161